Trade Customers
+44 (0)1784 557300
+44 (0)1784 557300
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Delivery options

BIKES

We have several delivery options for the bikes, depending on where you live and when you would like the bike.

Option 1. FREE to your local bike store (approx 1 week)

Option 2. £20 to whole of UK, excluding Channel Islands (approx 2 working days)

Option 3. £25 to Republic of Ireland, Scilly Isles, Germany, Belgium, Luxembourg, Monaco (approx 1 week)

Option 4. £40 to rest of Europe, Channel Islands (7 - 10 days)

Option 5. £88 to USA (approx 2 weeks)

Option 6. £126 to Australia, Canada, China, Hong Kong, Japan, Singapore, Taiwan (approx 2 weeks)

Option 7. £177 to rest of the world (2-3 weeks)

Accessories

Accessories ordered on their own will be sent out using standard post, at a cost of £3.50 per order to UK, £10 per order overseas.

Where do I find the bike’s serial number?

This is stamped on the bottom of the frame right between the pedal cranks (on the “bottom bracket”).



How can I buy a Frog Bike? How do I buy a Team Sky Kids' Bike? I am a bike shop. How can I order Team Sky Kids' Bikes? I am a bike shop. How can I order Frog bikes? What size bike should I buy? How can I try the bike before I buy it? How will it be delivered? When can I collect my bike from my local store? Will I have to assemble the bike? Is it hard to assemble? How do I make sure the bike is set up right for my child? Why is weight so important? What’s the best age to start riding a bike? How do I get my child started on a bike? How long will the bike fit my child? Will my child grow out of it quickly? How do I adjust the bike as my child grows? What can I do when my child grows out of the bike? Will you to a Part Exchange? Should I use stabilisers or a balance bike? Which is better? What should I do if my child is reaching too far for the handlebars? What size helmet do I need? How do I measure my child for a helmet? What if something goes wrong? Can I return the bike? What if my child doesn’t like it, or wants a different colour? What if I order the wrong size? How long is the warranty? How can I service the bike? How often do kids' bikes need servicing? How do I attach the mudguards? Where can I get more inner tubes? Where do I find the bike’s serial number? Can I easily take off the front wheel to transport the bike? I live outside the UK – can I buy a Frog Bike? Can I have panniers on my Frog bike? Can I attach a kick-stand to my Frog? Can I buy a tag-along attachment for my kid's bike? Can I have panniers on my Team Sky Kids' Bike? Can I attach a kick stand to my Team Sky Kids' Bike? Do Frog track bikes comply with British Cycling rules? Do Frog Bikes comply with EN standards? Can I swap the brakes around (e.g. move rear brake to right hand)? Do the small bikes come with a chain guard? How well do Frog Bikes hold their value? Why is the price different for a consumer if they choose their home country compared to the UK ? Will there be local charges?