Delivery & Returns
DELIVERING YOUR BIKE: 2 OPTIONS
If you prefer to buy online, we now offer a Click and Collect facility. Once you have chosen the bike you would like to
purchase an order will be sent to the Frog Bike Frog store of your choice. They will assemble the bike for you and get
in touch with you when the bike is ready for collection. At this point you will make a payment to the shop. Please
note this option will not be available from 1st December.
PLEASE NOTE we always recommend that you buy your Frog bike from your local Frog store, which will build it for
you and ensure the fit is right for your child. Our bikes should always be built and checked by a qualified mechanic.
Alternatively, we can deliver directly to you. This takes up to 5 working days in UK, and slightly longer to other
countries. In GB our standard delivery charge is £40 per bike to your own address.
Some countries will charge local import duties and taxes, we cannot be held responsible for these local charges.
Please see all international delivery options here.
We will send accessories out by standard post unless you order them with a bike. So they'll be delivered within 3-5 working days.
RETURNING A BIKE OR ACCESSORIES
We hope you'll be delighted with your order when it arrives, but if you are a consumer and not completely happy, you can send it back within 28 days.* If the bike is defective or a part is missing, please phone us first on +44 1784 557300 for help.
Step 1: Complete the returns form, stating why you are returning the bike. This can be found in your “Confirmation of Order & email
Step 2: Securely package the bike in its original packaging enclosing the completed returns form**
Step 3: Arrange for the return of the bike (at your cost) to: Frog Bikes Manufacturing LTD, Unit A, Mamhilad Park Estate, Pontypool, Torfaen NP40HZ, United Kingdom OR arrange for us to collect the bike***
Please take the parcel to the post office and use the pre-printed label.
Helmets can also be returned but must be sent back in their original undamaged packaging. The helmets must also not have been used.
*The bike must be returned to us complete and undamaged, within 28 days of you receiving it. If a product has been ridden or used outside we can only refund or exchange if it is faulty.
**All bikes must be returned in their original box and be securely packaged. In particular ensure the wheel, frames and forks are carefully packaged to avoid damage on the return journey. Also make sure all original accessory and component boxes are returned with bike. If a returned bike is further damaged or missing any accessories or components, Frog Bikes reserve the right to charge you for any additional damage to the bike or for any missing accessories or components. This could be as much as the full cost of the bike.
***It is your responsibility to return the bike to us (at your cost). If you would like us to arrange a collection for you then please call Frog Bikes: +44 (0)1784 557300. We will arrange a collection for you but there will be a charge for this. Once a collection has been arranged it is your responsibility to make sure you will be around for the Courier collection. If there is a failure for the collection, we will have to charge an additional collection fee to try again.